Returns Policy

At SportsApp, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help.

✅ Returns Eligibility

• Items must be returned within 14 days of delivery.
• Products must be unused, in original packaging, and in resalable condition.
• Proof of purchase (order number or receipt) is required.
• Non-returnable items: Customised products, hygiene-sensitive items (e.g., socks or mouthguards), and clearance items unless defective.

🔄 Exchanges

If you ordered the wrong size or received the wrong item:

• Contact us within 7 days of receiving your order.
• We’ll assist with an exchange, subject to stock availability.

💸 Refunds

• Once your return is received and inspected, we’ll notify you.
• Approved refunds will be processed to your original payment method within 5–7 business days.
• Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective item).

🚚 Return Shipping

• Customers are responsible for return shipping costs.
• If the item is incorrect or damaged, SportsApp will cover the return shipping and re-delivery.

📬 How to Start a Return

1. Email us at sales@sportsapp.co.za with your order number and reason for return.
2. We’ll provide you with return instructions and a return address.
3. Once we receive and inspect the product, your exchange or refund will be processed.

📌 Questions?

For assistance, please contact our customer service team at sales@sportsapp.co.za or call +27 (0)10 123 4567 during business hours.